Unifour is committed to protecting the privacy of visitors to its website. Except in the circumstances set out in this Privacy Statement, Unifour will not attempt to identify you. Your name and other identifying personal details are not collected (unless you specifically provide them to us).
Unifour gathers information on this website in 3 ways;
1.1 Information is gathered indirectly through the site’s technology
When you look at our website, our standard practice is not to monitor any of your browsing activities. From time to time, Unifour may make a statistical record of that visit and logs the information for the purpose of evaluating our website. The types of information we collect may be:
-Your server address only (for example, 126.96.36.199)
-Your top level domain name (for example, .com, .gov, .au, .uk)
-The date and time of your visit to the site
-The pages you accessed and documents downloaded
-The type of browser you are using
-The previous site you visited
For the purposes of such evaluation, we will NOT collect any personal details which may identify you.
1.2 Information is collected when you voluntarily provide it.
Unifour collects personal information to enable users to access certain sections of the site or participate in promotional offers and other marketing activity. Use and disclosure of personal information in such circumstances will be governed by the Privacy Act 1988 (Cth) (as amended) and subject to any terms and conditions or provisions specific to these offers.
2.0 Returns Policy
This policy applies to all customer orders for the supply of goods by Unifour Corporate Foodservice.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer’s warranty period.
This policy is not intended to exclude or limit any statutory rights which a customer may have.
2.1 Change of mind returns
The customer may return goods to Unifour for change of mind and obtain a credit under the following conditions:
(a) The customer does so within 14 days of delivery;
(b) A return authorisation is obtained from Unifour in advance of goods being returned;
(c) The goods are in their original packaging, unopened, and otherwise as new and in a saleable condition; and
(d) On the basis that risk in the goods remains with the customer until received by Unifour.
Please note that for change of mind returns, a restocking or return fee may be charged by Unifour
2.2 Defective Goods and Incorrect Deliveries
Any goods which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Unifour within a reasonable time after delivery, at no cost to the customer.
The customer will have the benefit of any applicable manufacturers’ warranties in respect of goods to the extent permissible, and Unifour will provide all reasonable assistance to facilitate a customer’s warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.
For all warranty claims, Unifour will arrange for pick up and assessment of the goods at no cost to the customer. If a product is determined faulty through no fault of the customer, then Unifour will facilitate repair or replacement of the product or offer a refund.
Limitation of Liability: Unifour will not accept a returned product for the following conditions:
-Where in the reasonable opinion of Unifour the product is not faulty
-The customer has caused the product to become unacceptable
-The customer has failed to take steps to prevent the product from becoming unacceptable
-The product has been damaged by abnormal use or use not in accordance with manufacturer’s instructions
Unifour reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy Unifour shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.