Returns Policy

1. Returns Policy

This policy applies to all customer orders for the supply of goods by Unifour Corporate Foodservice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer’s warranty period.

This policy is not intended to exclude or limit any statutory rights which a customer may have.

2.  Change of mind returns

The customer may return goods to Unifour for change of mind and obtain a credit under the following conditions:

(a)   The customer does so within 14 days of delivery;

(b)   A return authorisation is obtained from Unifour in advance of goods being returned;

(c)   The goods are in their original packaging, unopened, and otherwise as new and in a saleable condition; and

(d)   On the basis that risk in the goods remains with the customer until received by Unifour.

Please note that for change of mind returns, a restocking or return fee may be charged by Unifour

3.  Defective Goods and Incorrect Deliveries

Any goods which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Unifour within a reasonable time after delivery, at no cost to the customer.

The customer will have the benefit of any applicable manufacturers’ warranties in respect of goods to the extent permissible, and Unifour will provide all reasonable assistance to facilitate a customer’s warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

For all warranty claims, Unifour will arrange for pick up and assessment of the goods at no cost to the customer. If a product is determined faulty through no fault of the customer, then Unifour will facilitate repair or replacement of the product or offer a refund.

Limitation of Liability: Unifour will not accept a returned product for the following conditions:

-Where in the reasonable opinion of Unifour the product is not faulty
-The customer has caused the product to become unacceptable
-The customer has failed to take steps to prevent the product from becoming unacceptable
-The product has been damaged by abnormal use or use not in accordance with manufacturer’s instructions

Unifour reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy Unifour shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.