1. Collection and Storage of Personal Information and Data
We may collect personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned. This information could include name, email, telephone or address contact details, job position and other relevant employment details and financial details. In most circumstances we do not collect sensitive information.
For example, we collect personal information in circumstances including:
- when goods are ordered;
- when paying for goods with credit cards and when processing returns or exchanges;
- when you telephone us or visit our website and make an enquiry to which a later response is requested and to do so requires your contact details;
- when you enquire via our website or interact with our social media services;
- when you become a customer and we need to communicate information such as public holiday changes to your delivery and other monthly updates and offers; and
We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if your select such settings your may be unable to access certain parts of our site.
When individuals use our mobile application, we also collect information about your city location, device model and version and operating system version. (This is typically not considered “personal information”).
We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.
2. Google AdWords Remarketing
The Fruit Box Group uses remarketing to advertise online.
Third-party vendors, including Google, show our ads on sites across the internet.
3. Anonymity / pseudonymity
Where practicable, customers and others have the right to interact with us anonymously or using a pseudonym. Circumstances where it is not practicable, however, include where personal information is required to complete a credit card or account transaction.
4. Use of Personal Information
We may use personal information for the purpose of marketing but only where such use complies with the Privacy Law and the Australian Privacy Principles in particular.
We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:
- To respond to enquiries received from you;
- To process, confirm, fulfil and update you about your orders and to carry out our obligations arising from any contracts entered into between you and us;
- To perform authorised financial transactions with you;
- To verify your identity and to assist you if you have forgotten any user name or password;
- To communicate with you and provide you with information (whether by email, post or other means) about our products or services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted under the Australian Privacy Principles;
- To notify you about changes to our goods and services;
- To ensure that content from our site is presented in the most effective manner for you and for your computer/ device;
- To allow you to participate in interactive features of our service, when you choose to do so;
- To enable you to enter competitions we run;
- To facilitate your participation in surveys we (or a third party on our behalf) runs where you volunteer that personal information;
- To enable you to participate in loyalty or reward programs, if you so request it;
- To receive and address feedback or complaints from you; and
- To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary).
All Fruit Box Group customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.
5. Disclosure of Personal Information
We may disclose your personal information to any of our related group companies. They will only use it for the same purposes that we may under this policy. We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers.
Those persons and business may include:
- Organisations who carry out credit, fraud and other security checks;
- Our online payment gateway service provide (“eway”), for the purpose of facilitating payments;
- Couriers and delivery business (where we arrange to deliver goods to you or persons you have requested us to send deliveries to);
- Third party software providers who store details of customer account for us or who provide other IT services; and
- Marketing businesses engaged by us to disseminate materials to which recipients have consented.
We may also disclose your personal information to third parties outside our group of companies:
- Where we have your express permission to do so;
- Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
- If The Fruit Box Group or substantially all of its assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
- If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect the rights, property, or safety of The Fruit Box Group, its personnel or customers . This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.
We do not disclose personal information to business located outside Australia, except if and to the extent that our emails being hosted by Google constitutes a disclosure (rather than a use).
6. Security of personal information
We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.
7. Questions and concerns and access to / correction or updating of your personal information
You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please write to us at:
The Privacy Officer
The Fruit Box Group Pty Ltd
56-62 Bakehouse Road
Kensington Victoria 3031
or by email to: email@example.com
Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
8. Opt-In Information
Last update: April 2018